top of page

Privacy Policy

Black Key Travels (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal data with the highest level of confidentiality and care. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our bespoke travel planning services.

By engaging with Black Key Travels, you agree to the terms of this Privacy Policy.

1. Who We Are

Black Key Travels is a premium travel concierge service offering tailored travel experiences, itinerary creation, luxury bookings, and personal concierge services to discerning global travellers. We operate globally and are headquartered in the United Kingdom.

2. Information We Collect

We may collect the following types of personal information from you:

Personal Data

  • Full name

  • Email address

  • Phone number

  • Passport and visa information

  • Date of birth

  • Travel preferences and budget

  • Emergency contact information

Payment & Transaction Data

  • Bank transfer details (only when necessary)

  • Payment confirmations

  • Invoicing information

Technical & Usage Data

  • IP address

  • Browser type and version

  • Cookies and analytics data

  • Device type and usage patterns on our website

3. How We Use Your Information

We use your personal data to:

  • Plan and deliver tailored travel services

  • Secure bookings for flights, accommodation, and experiences

  • Process visa applications and related documents

  • Communicate with you throughout the travel journey

  • Offer concierge-level assistance during your trip

  • Improve user experience on our website

  • Send newsletters, updates, or promotional offers (only if you opt-in)

4. Sharing Your Information

We only share your personal data with trusted third-party service providers when required to fulfill your travel experience, including but not limited to:

  • Airlines and hotel partners

  • Visa and immigration services

  • Travel insurance providers

  • Local tour guides and drivers

All partners are vetted and contractually required to handle your information securely and in accordance with data protection laws.

We will never sell, rent, or trade your personal data.

5. Data Storage & Security

Your data is stored on secure servers, and we implement industry-standard measures to protect it from loss, misuse, or unauthorised access.

We retain your information only for as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, or for legitimate business needs.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access a copy of the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your data in certain circumstances

  • Object to or restrict how we process your data

  • Withdraw consent at any time where processing is based on consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at: hello@blackkeytravels.com

bottom of page